Integrated platform for PACE programs

Accelerating delivery, performance, and scalability

Overview

Intus Care, a digital health company focused on improving senior care, set out to develop CareHub – a comprehensive Electronic Medical Record (EMR) and practice management platform tailored for Programs of All-Inclusive Care for the Elderly (PACE). The platform sought to enhance efficiency, ensure compliance, and focus on value-based care outcomes for older adults with complex healthcare needs. With limited DevOps capacity and a fast-approaching product launch goal, Intus Care needed a trusted technology partner to scale quickly and collaborate across multiple distributed teams. They turned to Kopius in a competitive vendor selection process for both talent and pricing, looking for experienced developers who could integrate seamlessly and drive innovation for their high-impact healthcare solution.

Challenge

Kopius embedded a team of senior developers from Latin America into Intus Care’s distributed engineering group to accelerate the development of CareHub. Our team worked side-by-side with Intus leadership to ensure consistent progress, alignment, and communication throughout the build.

Kopius helped architect and implement Intus Care’s CI/CD pipeline, ensuring long-term scalability and maintainability of the platform. Key technologies and solutions implemented by the Kopius team included:

Code refactoring to improve performance and system architecture
Material UI (MUI) for a modern, cohesive user interface
Automated API testing to reduce bugs and speed up QA
AI-assisted development with GitHub Copilot to boost development speed and efficiency

These solutions helped improve code quality, development speed, and overall system reliability while ensuring the product could scale effectively.

Shoulder shot of Old man on video with to doctor on mobile phone – concept of nurse Online Chat, telehealth, or tele counseling during coronavirus or covid-19 pandemic.

Results

What began as a trial engagement quickly grew into an extended and exclusive partnership. The DevOps engagement was extended another 6 months, and the development team continued to support Intus Care’s product roadmap. With Kopius as their trusted technology partner, Intus Care was able to accelerate development timelines in alignment with ongoing funding rounds, improve platform scalability and maintainability, and reduce engineering bottlenecks. Kopius helped Intus Care lay the technical foundation for a game-changing product that used AI and automation to improve the future of elder care.

Scaled Agile Framework Adoption

Doubling output in productivity

Challenge

Home Care Home Base (HCHB), the #1 software for home-based care, faced the challenge of improving its operational efficiency to keep pace with the rapidly evolving healthcare landscape. With complex internal structures, HCHB struggled to streamline its release cycles, resulting in limited agility and productivity. The company aimed to accelerate its software delivery pipeline, moving from just four releases per year to a more frequent and responsive development cycle. To achieve this, HCHB turned to Kopius to lead a comprehensive transformation, implementing a scalable agile framework (SAFe) across all layers of the organization.

Solution

Kopius played a pivotal role in HCHB’s adoption of SAFe (Scaled Agile Framework). Our experts worked closely with HCHB’s leadership, middle management, and technical teams to ensure a smooth and thorough adoption of SAFe principles, including Agile Release Trains, Iteration Planning, and Continuous Delivery Pipelines. By embedding SAFe practices into HCHB’s workflow, Kopius was able to help the organization shift to a more iterative and predictable development process. This transformation empowered HCHB’s teams to deliver value more efficiently, with improved collaboration and alignment across departments, ultimately setting the stage for faster and more frequent releases.

Results

HCHB’s SAFe adoption, supported by Kopius, resulted in a significant boost in productivity, doubling its output in a short period. By moving from four releases per year to a projected one release per month, HCHB drastically improved its speed to market while maintaining quality and efficiency. This shift not only accelerated the delivery of critical software updates but also allowed HCHB to respond more quickly to market demands and customer needs, ensuring continuous improvement and innovation in its digital services.

Healthcare

Digital Front Door

Improving patient journey and MyChart adoption by over 10%

Our partnership with Kopius on our Digital Front Door has resulted in a steady growth of MyChart registrations. Working with the Kopius team couldn’t have been easier.
Dr. Josh Lee, Chief Information & Health Officer, TMC Health

Challenge

Tucson Medical Center Health (TMC Health), the #1 system of care in Southern Arizona, needed a digital solution to break down the barriers of patients using online tools for scheduling appointments and getting immediate care. Their website was built on an old CMS with outdated design and user experience. Kopius was tasked with creating a 21st century health experience for patients and the community to serve their immediate needs within two clicks.

Solution

Kopius utilized Azure cloud, backend and frontend development, web analytics, and design to create a decision tree for eight different hospital categories guiding users to the information they needed to support their healthcare. Using Payload technology, Kopius created a website that looked and acted like a mobile app. We combined multiple data sources to deliver a complete profile of providers and locations available.

Results

TMC Health’s new digital front is now more accessible to patients allowing them to navigate the site with less than two clicks by providing an app-like experience via a web interface.

In the months following the deployment, the organization experienced a number of positive outcomes including an increase in MyChart registrations and appointments scheduled in MyChart by over 10%. TMC Health has also seen an increase in new patient revenue and a decrease in operational costs supporting patient calls and appointments.

The continued efforts of the Kopius team allows Tucson Medical Center to maintain our position as the best healthcare option in our region. Our partnership has helped us increase new patient revenue year over year since going since going live in April 2023, while still putting the patient experience first, which is key to our company values.
Julia Strange, Vice President, External Affairs and Brand, TMC Health

HEALTHCARE TECHNOLOGY STARTUP

Healthcare Data Modernization Journey

Optimized data management processes, accelerated product development, enhanced business operations

Background

A healthcare technology startup has an ambitious goal of transforming the healthcare industry by accelerating technological, clinical, and operational advances.

Among the company’s strategies, is to rapidly build a comprehensive offering in revenue cycle management (RCM), achieved by purchasing several RCM businesses and unifying them under the company’s new brand.

Challenge

The client was in an active M&A environment where several companies with similar offerings and disparate infrastructures came together to operate as an integrated offering. Managing several databases built on different technologies, each with its own structure, data sources, and processes was challenging. Each of the acquired companies was also operating its data with expensive on-premise infrastructure in various states of maturity and storage capacity.

Further, the startup did not have adequate data management capabilities, so it urgently needed to improve data management without the expert leadership needed to do it.

Solution

The healthcare technology company needed a unified platform to operate current capabilities, and one that could scale to accommodate future enterprise features.

Kopius was chosen to modernize the data approach because of our expertise in data management and analytics combined with extensive experience in the healthcare industry. In addition, our proven experience working closely with Microsoft on innovative Azure-based projects gave the company confidence that we would effectively transform their system.

Kopius first provided value definition and cloud strategy consulting services, beginning with extensive interviews and a proof of concept with internal stakeholders, and providing education to upskill the company in its data knowledge. We helped our client to choose a solution that integrated Databricks and Azure with a Databricks Lakehouse to create a data warehouse combined with a data lake, which was the ideal solution for their needs and maturity.

The implementation strategy began by updating one of the purchased companies on the proposed data infrastructure to test and iterate before rolling it out more broadly. The approach gave maximum feedback for a rational investment and built adaptation and scalability into the effort through an agile process.

Kopius services for the data transformation effort included value definition, cloud strategy, data & analytics, cloud engineering, strategic technical capacity, and project leadership.

Results

Modernizing the data infrastructure for this tech-first RCM company has optimized data management processes and investments. Further, cloud-based data solutions using Databricks and Azure enabled product development that was not available with on-premise solutions, such as data streaming and machine learning.

Establishing data governance and infrastructure has also made it possible for other business groups within the startup to access certain data to optimize customer experiences and business operations.

Providence Genomics

Platform and Website Design + Development

How a solution goes from a beta test to a sustainable product

Background

Part of the Providence healthcare system, Providence Genomics builds cutting-edge programs including prevention, early detection, and therapeutic programs. Providence Genomics is growing quickly, and all efforts are intended to improve patient care using genomics.

Clinical research has complex resource and staffing requirements to support patient recruitment, education, and consent. Traditionally, a study coordinator guides each patient through a potentially complicated informed consent document and answers questions, before obtaining consent to enroll them in the clinical study. Motivated in part by the SARS-CoV-2 pandemic, the Providence Genomics leadership set goals to transfer much of the manual education effort from study coordinators to online content, including recruitment, study descriptions, details about risks and benefits of study participation, actions needed from study participants, and information about the study experience.

Providence owned a technology platform that had been adapted for participant e-consent by affiliated Institute for Systems Biology (ISB). When the COVID pandemic hit, Providence urgently needed to manage e-consent for patient studies while minimizing potential exposures for study staff. Providence and ISB turned to this platform to recruit for several large COVID-19 studies. Following the successful execution of these studies, Providence Genomics recognized an opportunity for the platform to improve processes for several large precision genomics studies that were in the planning stages.

Working together, Providence, ISB, and Genomics teams expanded the platform’s capabilities beyond the COVID-19 study features. These collaborations made the platform more sophisticated, robust, and feature-rich. It was successfully deployed in two ongoing studies (Geno4ME and Galleri), which are lengthy, multi-year studies that engage thousands of patients.

Based on this success, Providence made the decision to further develop the platform for broader use within Genomics, rebranding it as Propel.

“It’s gratifying that other teams looked at what we created through innovative collaborations between developers, designers, and subject matter experts, and saw the value in it. They recognize that Propel meets a need that nothing else meets.”
Andrew Magis, PhD, Director of Data Science at ISB

The Challenge

The enterprise version of the product’s design needed to make it easy for patients, participants, and researchers to engage in research programs. The technical solution needed to be scalable for use by external partners and customers, and it needed to be sustainable so the number of engaged patients accessing genomic data within Providence could be expanded.

The platform needed significant changes to be marketed to new teams internally and externally. Focus areas included security, compliance, and features to ensure the product could support a broad range of use cases. The Genomics team also had to shift its mindset from meeting the needs of specific users to delighting and exceeding expectations of a broader group of customers.

The Solution

Providence needed a technology partner that could understand the strategy and translate it quickly into a working product. Further, Propel needed a brand identity that could introduce the solution and test its story. Kopius* was selected to help Providence transform Propel into a scalable product by introducing engineering capacity, including specialized design and technology skills to the “in flight” solution.

Kopius rapidly rounded out the engineering, design, content, and project management capabilities of the Propel team, and collaborated with Providence and ISB’s technical teams to build the scalable Propel SaaS product and website. Valance capabilities included product ownership, data visualization, and quality assurance.

Kopius provided a nearshore team with UX/UI design, quality assurance, data visualization, product management and strategy, and project management nearshore capabilities based in the US, and top engineering talent based in Latin America.

Kopius cost-effectively focused on deliverables and building the platform’s capabilities. By engaging Kopius, the Propel product could be developed without competing with internal initiatives that could pull the Providence engineering team in different directions. This was critical because the timeline to meet customer needs was tight and could not tolerate being reprioritized behind other internal initiatives.

The Propel platform is a complex technology stack based on multiple microservices and integrations that support a rich set of features. Shortly after onboarding, the Kopius team started designing and implementing a single-sign-on (SSO) capability across critical microservices, identity management tools, and study management tools.

“The Kopius Project Manager was incredibly helpful in helping us bridge the gap with new users. He brought a rigor of process, and I could rely on him to meet timelines, listen and understand requirements, and deliver results.”
Jon Clemens, Director of Programs, Providence Genomics

Results

Kopius’ involvement enabled the Providence and ISB teams to shift from a “start-up” mindset to sustainable, best practices following a continuous integration and deployment model.

With Kopius’ support, Providence Genomics was able to deliver: an enterprise software product and a set of websites that educate patients through dynamic media-rich content about available studies based on eligibility criteria; a platform able to manage patient identities, enrollment, and electronic consent in accordance with Institutional Review Board (IRB)-approved protocols; and functionality for researchers to track and engage with patients, collect data, and return results.

“The genomics industry is highly innovative- and this project required a true collaboration of exceptional talent. No one is naïve enough to think that one org has all the answers. We worked together to lay out a plan and we’re continuing to collaborate with Kopius to meet the needs of this dynamic industry,”
Cheryl Isen, Head of Marketing, Providence Genomics

*Work was performed under the previous business name, Valence

Fortune 1000 Healthcare Company

Data Strategy, Web Application, and Recommendation Engine

Challenge

Hospital administrators and staff are under intense pressure to optimize performance within facilities while delivering best-in-class care to patients. This highly regulated industry has an abundance of data, but it’s often collected and managed in disparate systems by people with ranging levels of proficiency.

One opportunity to improve hospital efficiency is to optimize the scheduling of operating rooms, surgical procedures, and services.

We were approached by an advanced SaaS-based healthcare data analytics company that needed to use existing data feeds to improve the scheduling of operations for a hospital that used its systems. Because of the sensitive nature of EHR data, security was a priority.

Solution

Kopius delivered a web application including a scheduling recommendation engine. On the back-end, the web application relied on a Paas-based solution that analyzed trends using artificial intelligence.

First, we transformed and normalized the hospital’s robust pipeline of raw and structured EHR data. Using that data, we developed a recommendation engine that prompts hospital staff to take actions based on key data indicators.

Then we designed and developed a custom web-app to present and manipulate data, including the scheduling recommendations.

Results

The solution provided hospital staff with a decision support tool capable of improving room scheduling and revealed trends and opportunities for efficiency over time. These improvements resulted in improved patient care and hospital efficiency.

*Kopius performed this work under its previously known business name, Valence.

Healthcare Non-Profit

Clinical Trials Healthcare Research Accelerator

Background

Our client is a national not-for-profit healthcare system committed to improving the health of all people. The system includes hospitals, clinics, and a comprehensive range of services.

Among its services, the client’s organization offered a web portal where donors, patients, providers, and research scientists could look for clinical trials to improve patient health outcomes, called the Healthcare Research Accelerator.

The Healthcare Research Accelerator is a special project because it is used by doctors across the globe who are working with patients who are out of options. These doctors want to help their patients, and they have to be creative, so they seek out the latest trials in hopes they can enroll their patients and get them access to promising therapies. These doctors are often under a lot of pressure when they come to this tool, and they need a tool that is easy to use.

Challenge

The original search tool was designed and developed long ago by in-house resources, and because of considerable gaps in functionality and usability, platform support was going to end. Further, the design and development team that had originated the portal had disbanded and there was no documentation about its architecture or functionality. Our client needed to replace the Healthcare Research Accelerator with a new solution for this critical service.

The accelerator is incredibly important, but the search function had coding flaws and had reached a point where patients and providers didn’t like or trust the tool – because our client’s organization is on a mission to improve patient outcomes, it was urgent that we deliver a better way to connect people with clinical trial information.

Solution

Thanks to our significant experience working with this client on other digital projects, Kopius* had gained the client’s trust and was engaged to re-platform the clinical trials Healthcare Research Accelerator tool. Services included user experience design, user interface design, engineering, quality assurance, and deployment support.

Because of the loss of user confidence, change management practices were woven into our approach. From discovery to user experience design, and through user acceptance testing, we engaged a variety of users and provided visibility into our thinking and process. This rebuilt trust in the tool’s potential and helped to improve market sentiment.

“If you want a deployment to be adopted, you must invest time and energy in communication and collaboration with your users. The change management plan needs to address stakeholder communication and internal business processes.”
Glen Lewis, Kopius technical project manager

One of the first stages of the effort was to reverse engineer the structure of the previous iteration of the platform to identify data sources and reveal the cause of the failed search results. We conducted a four-week assessment to document how the platform was built.

Understanding why the previous platform was failing was an important step in rebuilding trust among users that this new iteration would perform as expected.

The assessment unearthed that the previous platform relied on a search function in what amounts to a continuous document. Kopius engineers built a new database according to industry best practices, which is more flexible and can scale and be managed over time.

Our data team also built custom logic for the clinical trial searches to address the unique and specific needs of users. The updated search function uses criteria to return highly relevant results without requiring an exact string of words.

We simplified the XML ingestion process by reducing and consolidating a three-step process that moved data across multiple servers to a single drag-and-drop interface.

The User Acceptance Testing period (UAT) included additional time and resources to engage users and build trust in the new tool. We prepared users for the UAT by explaining what they should expect and how we expect the tool to work before they tested it. The UAT process was divided into three testing events, and each event was followed by a detailed review of issues identified, including what happened, why it happened, and how it would be fixed, further building trust in the system.

Upon completion, we provided comprehensive and detailed documentation of the new platform and how it is built so it can be referenced, integrated, and updated more easily in the future.

Results

The new Healthcare Research Accelerator tool is easy to use, and users are excited to use it. The database has also become the primary source for clinical trial information across client websites. The design was seamless with the client’s updated brand strategy, and the platform nested within the larger brand strategy perfectly.

Through our collaborative process and open communication, we won over users who were skeptical that our project was merely to re-skin a dysfunctional tool.

Kopius’ efforts to build elegant mapping logic will help doctors and patients easily find the trials they need, which will hopefully enable patients to overcome their sickness and feel better.

“This project was not easy. You handled our requests with grace and with integrity, and we’re so thankful to you for this hard work.”
Client Project Director

*Kopius performed this work under its previously known business name, Valence.

Leading Orthodontics Startup

Artificial Intelligence and Computer Vision

The intersection of healthcare, dentistry, and orthodontics with technology has revolutionized the personal wellness industry. The direct-to-consumer orthodontics industry has been particularly transformed thanks to a convergence of digital advancements. Teledentistry uses electronic information, imaging, and communication technologies to provide and support dental care delivery, diagnosis, consultation, and treatment.

Challenge

A leading consumer-facing orthodontics disruptor needed to harness technology to deliver exciting, delightful experiences to engage and convert potential customers.

Kopius* was engaged to design and develop a pilot marketing experience that would help potential customers to envision their smile after receiving treatment. Kopius’ experience in digital retail experiences made the firm uniquely positioned to address this business need.

Solution

Kopius designed and built a mobile application that allows customers to See Their New Selfie to anticipate what was possible through teledentistry. The experience included options to share their future selfie to expand the brand’s reach.

The services to deliver this highly personalized and technology-driven experience included web application design and development, and computer vision with artificial intelligence application development. Technologies included Amazon Web Services (AWS) Lambda, API Gateway, and S3.

Results

The pilot informed the startup’s digital roadmap and received high marks from test users.

*Kopius performed this work under its previously known business name, Valence.

B2B Healthcare Data and Research Company

Digital Brand and Website Development

The healthcare industry is in a transformative period, with leading organizations gaining a competitive edge through M&A activity and technology investments. Each merger is accompanied by a fast-paced initiative to align brands, communicate competitive advantages, and increase market share.

Challenge

A large non-profit healthcare system had purchased a next-generation B2B data and research company, which needed its digital identity to be updated and aligned to its new ownership’s brand. Due to the complexity of the services and organizational structure, it was critical to get the message and strategy right.

The client also did not have a website to reflect its new organization and present its story to the market.

The Solution

Kopius* was chosen to deliver a brand guideline and messaging strategy. The scope of services included a visual brand guideline, web interface designs, a messaging strategy, a content calendar, and supporting collateral templates. Kopius was also tasked with the design and development of a new corporate website.

Kopius started with brand and identity exercises that would inform the visual design for the acquired business unit. Partnering with the in-house marketing and communications teams ensured that the visual concepts were in harmony with the values and goals established for the company.

Those exercises resulted in mood boards that became the foundation for decisions regarding the visual identity and digital style guide.

The design team then provided design concepts that were translated into specific deliverables, managed by our internal project managers to ensure maximum efficiency and quality output with minimal pressure on the client’s internal teams.

As the mood boards and design concepts took shape, the Kopius design team collected brand requirements into a style guide. The style guide included logo treatments, color palettes, font treatments, design requirements for web pages and collateral, presentation templates, and guidance for the tone of voice and communication.

Simultaneously, Kopius designed, developed, launched, and populated a new SEO-friendly corporate website, built using a flexible content management system so the client could manage updates and take ownership of content as it evolved. The website emphasized partnership opportunities and was up and running on the day of the business’s launch at a large health conference, which the business sponsored.

Results

The refreshed brand communicates professional capabilities, tells the B2B business’s story, and breaks its complex solutions into easy-to-understand concepts. The client was empowered to establish itself in the market and quickly get busy growing its market share.

The website is the foundation of the company’s digital marketing strategy and supports communication, lead generation, and sales engagement efforts.

*Kopius performed this work under its previously known business name, Valence.

Healthcare Startup

Website Design and Development

This healthcare technology startup was established in 2020 and has an ambitious goal of transforming the healthcare industry by accelerating technological, clinical, and operational advances.

The company was preparing to launch at a major healthcare industry event, and needed to declare itself as an important brand in the industry’s tech sector. It is imperative for a technology brand to have a top-notch digital presence.

Challenge

The timing between the company forming and this industry event was tight. This client had to quickly develop its key message and brand platform while designing and developing its website.

The Solution

Kopius* was engaged to design and build the website, working closely with the marketing and branding teams to craft a user experience and content strategy that told the company’s story and delivered an excellent user experience.

Thanks to the firm’s background in healthcare combined with its industry-leading staff of designers and developers, Kopius was able to move quickly. The effort began with low- and high-fidelity wireframes, and included a digital style guide that addressed voice principles, color palettes, typography, photography, and digital styling elements.

The website was published and bug-free in time for the event and the company’s launch. Technologies used include WordPress, Gutenberg blocks, CI/CD pipeline for code, and Docker with build scripts.

Results

The website design showed brand maturity and leadership, and the site structure attracted partners and customers to the client’s powerful message about transforming healthcare with technology.

Our client used press momentum and marquee sponsorship of the large health conference to drive traffic to the website, and to capture interest from prospective customers and industry contacts.

In the first 4 weeks, the website had 3,879 Sessions and 9,445 page views.

*Kopius performed this work under its previously known business name, Valence.