Saint Paul International Airport
Generative AI Virtual Concierge For Minneapolis
Increasing airport passenger satisfaction with intelligent wayfinding assistant.
Challenge
The Metropolitan Airports Commission was looking for innovative ways to leverage AI to increase passenger satisfaction at Minneapolis—Saint Paul Airport(MSP). For connecting passengers specifically, MAC believed there was an opportunity to ease passenger fears about missing their flight while boosting revenue at the airport’s restaurants, shops, and lounges.
Solution
Kopius leveraged their Generative AI-powered Virtual Concierge solution to create a pilot conversational wayfinding assistant that personalizes the connecting passenger experience.
With the Virtual Concierge, connecting passengers have real-time information at their fingertips about flight time, gate locations, layover time, and contextualized suggestions about where to eat, shop, and rest in between. Once a passenger has personalized their layover itinerary, the Virtual Concierge provides step-by-step instructions on how to navigate the terminal for a seamless travel experience.
Results
After a successful Virtual Concierge Pilot, the Metropolitan Airports Commission is continuing to investigate Generative AI solutions for their organization. Plans are being curated for a Phase 2 of the Virtual Concierge to enable features tailored for prospective, originating, and departing passengers.
