CME Group

Enhanced web and mobile experience

Attracting 6.7 million visits monthly

Challenge

CME Group, a global leader in agricultural and financial markets, faced the challenge of optimizing its digital presence to meet the growing demands of its vast user base. With millions of users accessing their platforms each month, CME needed a scalable, efficient solution to enhance the user experience across both web and mobile apps. The company sought to unify their digital ecosystem while maintaining control over product ownership. CME turned to Kopius to modernize their digital platforms, improve performance, and create a consistent, seamless experience for users—without compromising product oversight.

Solution

Kopius took full ownership of the development and maintenance of CME Group’s web and mobile applications. Leveraging Adobe Experience Manager (AEM), we implemented a common code base and services backbone to streamline development across both platforms. This unified approach ensured that updates and features could be rolled out efficiently, maintaining consistency across web and mobile channels. Through AEM’s robust content management capabilities, Kopius was able to evolve CME Group’s digital presence, optimizing both the user interface and the backend functionality. Our team’s agile development approach allowed us to continuously improve the digital experience while ensuring that CME retained product ownership.

Results

Kopius’s expertise in web and mobile development transformed CME Group’s digital platforms, resulting in a significant boost in user engagement. With an optimized and unified digital experience, CME Group now achieves an impressive 6.7 million visits per month across all web and mobile apps. The scalable solution provided by Kopius ensures CME Group can continue to grow its digital presence, delivering seamless, high-quality experiences for its users while maintaining efficiency in development and maintenance.

Fortune 500 Coffeehouse Chain

IoT Sound Intelligence Proof of Concept 

Improving accessibility, in-cafe experiences, and operational efficiency

Challenge

A Fortune 500 Coffeehouse Chain had limited insight to in-café sound pressure levels (SPL). The lack of sound data inhibited the retailer’s ability to identify harmful sounds and prioritize strategies to reduce in-store friction. This further impacted their ability to optimize audio-intelligence in cafe designs, make retail operations more efficient through sound data insights, and elevate their overall customer and employee experiences.

Solution

Kopius designed and implemented an IoT Sound Intelligence Proof of Concept (POC). Organizing a team of audio and data architects, hardware engineers, and analysts, Kopius installed IoT devices logging data in an isolated Azure Cloud location. The secure data flowed into a real-time PowerBI Dashboard via Azure IoT Hub and Databricks that measured minimum, average, and maximum sound pressure levels, allowing the Kopius team to capture, analyze, and deliver sound intelligence for the retailer’s in-café experience.

Results

The successful IoT Sound Intelligence POC deployment captured sound data and uncovered business insights that can help shape how the Fortune 500 coffeehouse chain designs future stores while ensuring accessibility for their employees, customers, and partners. The deployment also opened avenues for predictive maintenance and operational efficiency, showcasing the potential of audio innovation in Retail Tech.

Healthcare

Digital Front Door

Improving patient journey and MyChart adoption by over 10%

Our partnership with Kopius on our Digital Front Door has resulted in a steady growth of MyChart registrations. Working with the Kopius team couldn’t have been easier.

Dr. Josh Lee, Chief Information & Health Officer, TMC Health

Challenge

Tucson Medical Center Health (TMC Health), the #1 system of care in Southern Arizona, needed a digital solution to break down the barriers of patients using online tools for scheduling appointments and getting immediate care. Their website was built on an old CMS with outdated design and user experience. Kopius was tasked with creating a 21st century health experience for patients and the community to serve their immediate needs within two clicks.

Solution

Kopius utilized Azure cloud, backend and frontend development, web analytics, and design to create a decision tree for eight different hospital categories guiding users to the information they needed to support their healthcare. Using Payload technology, Kopius created a website that looked and acted like a mobile app. We combined multiple data sources to deliver a complete profile of providers and locations available.

Results

TMC Health’s new digital front is now more accessible to patients allowing them to navigate the site with less than two clicks by providing an app-like experience via a web interface. 

In the months following the deployment, the organization experienced a number of positive outcomes including an increase in MyChart registrations and appointments scheduled in MyChart by over 10%.  TMC Health has also seen an increase in new patient revenue and a decrease in operational costs supporting patient calls and appointments. 

The continued efforts of the Kopius team allows Tucson Medical Center to maintain our position as the best healthcare option in our region. Our partnership has helped us increase new patient revenue year over year since going since going live in April 2023, while still putting the patient experience first, which is key to our company values.

Julia Strange, Vice President, External Affairs and Brand, TMC Health
AI-POWERED SUPPLY CHAIN PLANNING SOFTWARE COMPANY

End-to-end IoT Solution for Cold Chain Management

Improving quality and efficiencies for global vaccine distribution

Background

A nonprofit organization that designs, manufactures, and deploys custom cold chain equipment for low- and middle-income countries around the globe sought a partner to provide an end-to-end IoT solution for device management and data collection/visualization.

Man in lab coat in front of cold storage

Challenge

Preserving the quality and integrity of the global vaccines throughout transportation & logistics was imperative. The cold chain devices used to distribute the vaccines typically resided in environments with unreliable power availability and limited cellular and Wi-Fi connectivity. These environments exposed devices to challenging conditions such as extreme heat and dust exposure, harsh vibrations when in transport, humidity & moisture, etc. Moreover, device ownership was not controlled, meaning devices could easily end up in the wrong hands. This made them susceptible to data privacy concerns, man-in-the middle attacks and other malicious intents.

Solution

The Kopius team began by building a full end-to-end Internet of Things (IoT) solution leveraging Microsoft Azure, which enabled data collection and transmission with a focus on low power consumption and intermittent cellular connectivity. A custom web app was also developed on Microsoft Azure that provided device software, firmware, and configuration management as well as data visualization/reporting. To address data security concerns, Kopius applied a Public Key Infrastructure (PKI) and a hardware-based Trusted Platform Module (TPM) solution to provide secure over-the-air (OTA) device firmware and configuration update capabilities. This meant devices were now protected from malicious activity in the field.

Results

The solution provided near real-time insights into remote cold chain equipment that enabled the client to respond and act accordingly, ultimately improving efficiencies and quality related to global vaccine distribution. They now had the ability to push firmware, software, and configuration updates to all of their devices deployed around the world, giving them the ability to change device firmware, software, and behavior as needed.

HEALTHCARE TECHNOLOGY STARTUP

Healthcare Data Modernization Journey

Optimized data management processes, accelerated product development, enhanced business operations

Background

A healthcare technology startup has an ambitious goal of transforming the healthcare industry by accelerating technological, clinical, and operational advances.

Among the company’s strategies, is to rapidly build a comprehensive offering in revenue cycle management (RCM), achieved by purchasing several RCM businesses and unifying them under the company’s new brand.

Two women looking at an iPad

Challenge

The client was in an active M&A environment where several companies with similar offerings and disparate infrastructures came together to operate as an integrated offering. Managing several databases built on different technologies, each with its own structure, data sources, and processes was challenging. Each of the acquired companies was also operating its data with expensive on-premise infrastructure in various states of maturity and storage capacity.

Further, the startup did not have adequate data management capabilities, so it urgently needed to improve data management without the expert leadership needed to do it.

Solution

The healthcare technology company needed a unified platform to operate current capabilities, and one that could scale to accommodate future enterprise features.

Kopius was chosen to modernize the data approach because of our expertise in data management and analytics combined with extensive experience in the healthcare industry. In addition, our proven experience working closely with Microsoft on innovative Azure-based projects gave the company confidence that we would effectively transform their system.

Kopius first provided value definition and cloud strategy consulting services, beginning with extensive interviews and a proof of concept with internal stakeholders, and providing education to upskill the company in its data knowledge. We helped our client to choose a solution that integrated Databricks and Azure with a Databricks Lakehouse to create a data warehouse combined with a data lake, which was the ideal solution for their needs and maturity. 

The implementation strategy began by updating one of the purchased companies on the proposed data infrastructure to test and iterate before rolling it out more broadly. The approach gave maximum feedback for a rational investment and built adaptation and scalability into the effort through an agile process. 

Kopius services for the data transformation effort included value definition, cloud strategy, data & analytics, cloud engineering, strategic technical capacity, and project leadership

Azure Data Lakehouse Architecture

Results

Modernizing the data infrastructure for this tech-first RCM company has optimized data management processes and investments. Further, cloud-based data solutions using Databricks and Azure enabled product development that was not available with on-premise solutions, such as data streaming and machine learning.

Establishing data governance and infrastructure has also made it possible for other business groups within the startup to access certain data to optimize customer experiences and business operations.

Fintech Company

Fintech Company Migrates from Monolithic On-Prem System to Cloud-Based Microservices Solution

Accelerated growth, increased customer satisfaction, increased efficiency

Background

This tech-first provider of professional liability insurance for healthcare, real estate, tech, and other industries leverages technology to make insurance simple and affordable for professionals and small businesses.

Man in a server room using a laptop

The Challenge

Our client’s central technology was rigid to work with and built on an outdated version of a system that depended on on-premise data storage. The system included a client-facing interface for entering data, and a back-end used by team members to access and use the data.

The company experienced significant growth in customers and employees using its system as it expanded the range of products offered. The system was not able to easily scale with their growth and was cumbersome to use, and there was a risk that customers and employees would experience issues. While the code in the legacy system was high-quality, it was difficult to maintain across different teams, and a challenge to find engineers with expertise in the system.  Further, team members struggled to update their on-prem data storage, which slowed down the business.

The Solution

It was time for our client to migrate its monolithic legacy system to a modern microservice architecture on the cloud to improve performance and the customer experience.

Our client selected Kopius because of the team’s specialized technical skills, the ease of working with nearshore teams, and the exceptional value of the work for the investment made. Further, Kopius demonstrated significant expertise in the financial services domain, which gave our client confidence that Kopius project leads understand the unique and consequential requirements of software engineered for the insurance industry.

Kopius designated a team that includes a tech lead, developers, a QA lead, a QA analyst for QA automation, business analysts, and a product owner to partner with our client’s teams, enabling us to be flexible and address a variety of domains and products with wide coverage on our client’s platforms.

Kopius developed a modern microservice architecture that includes process automation developed with Golang and deployed on AWS. In contrast to the previous system, this cloud-based solution supports company growth, provides greater flexibility to add features and functionality, and offers a solution that is easier to manage and organize.

Kopius deployed automated QA testing for each microservice, improving the quality of the service and reducing the number of bugs sent to production – improving the customer experience while reducing costs.

Results

Our client is benefiting from reduced infrastructure costs and time investments to support its growth in customers, products, and employees. An additional benefit is that development and deployment processes are now easier and better organized, to further optimize the business. By using micro-services, the client can scale each micro-service differently and suited to its specific needs. The microservice approach also creates flexibility in staffing models and simplifies the structure of roles and responsibilities.

Now our client can scale its offerings with greater performance and is also liberated to add features and products faster and more easily. The updated architecture showed immediate benefits, with the client’s team releasing new products before the new system was fully launched.

CME Group

AWS Blockchain-Inspired Platform

Saves 70% of Client Budget MoM

Background

CME Group and Britain’s Royal Mint collaborated to create a new gold trading platform based on Blockchain Technology running on Amazon Web Services.

The Challenge

The client needed help creating a Blockchain Validator Solution capable of controlling transaction flow within a private network on the Cloud. Additionally, they required a cost-effective “Scale on-demand” architecture solution as a result of uncertainty in expected network transaction volume. This meant a high level of data and transaction security was required due to the nature of the transactions, including rigorous fault tolerance with high up-time SLAs.

The Solution

Kopius’* team of AWS experts implemented an AWS solution while also providing ongoing AWS Managed Services post-launch. As an AWS partner, Amazon Web Services were easily leveraged to locate all development, testing, and production environments. This allowed for instant scaling in a ”pay for what you use” model. Additionally, our team managed Cloud use based on Amazon CloudWatch services, allowing a 24×5 support and full real-time supervision. We also introduced world-class DevOps best practices and tools to regularly maintain the environment. Our flexibility allowed the CME to update servers and enable more instances on-demand with Amazon Machine Images (AMI).

Results

CME Group achieved an average cost savings of 70% per month on AWS compared to their on-site servers. Through CloudWatch, monitoring cost 60% less than before. The client now has a highly scalable and fault-tolerant Cloud environment managed by our Cloud Managed Services group. In the end, it took 50% less time to build and deploy our solution than with an alternative resource.

*Work was performed under the previous business name, Tradehelm

DSC Logistics

Scale On-Demand Architecture Solution

Saves 40% MoM

Background

DSC Logistics (aka CJ Logistics) delivered integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. The company is an industry leader in transforming logistics and supply chain management into a critical business strategy based on innovative thinking and high-performance operations.

The Challenge

DSC needed a cost-effective “Scale on-demand” architecture solution to accommodate fifty new warehouse sites. Furthermore, application integration was required against legacy technologies and solutions. Given the client’s knowledge of Cloud technologies or implementations, Kopius* stepped in with budget-friendly software development and testing environments to mimic production.

The Solution

Kopius’ teams presented strategy, technology, and architecture to solve the client’s challenges. We used Amazon Web Services to locate all development, testing, and production environments providing instant scaling in a ”pay for what you use” model. Next, we brought in Docker and Ansible as configuration management and deployment tools, allowing seamless configuration launch. Finally, Kopius introduced world-class DevOps best practices and tools to DSC for continual program maintenance, including an automated testing framework.

Results

DSC now saves 40% on monthly hardware costs compared to previous years, and the new infrastructure allows DSC to duplicate its Kopius team size, work in parallel on multiple applications at once, and improve its time to market by 55%. Overall, DSC expanded its capabilities without rewriting or extending any of its legacy systems, saving $450K in development expenses.

*Work was performed under the previous business name, Tradehelm

CISION

Automated Testing Frameworks

Streamline Development Iteration Time by 95%

Background

CISION is a leading global public relations and earned media software company and services provider.

The Challenge

A large portion of CISION’s back-end infrastructure is composed of difficult-to-test web services, and automated testing suites only covered unit tests and functional GUI tests. Additionally, regression web services testing was performed manually – quite a time-consuming task.

The Solution

Kopius’* quality assurance team implemented an automated testing suite built on REST services. The framework for this test suite included real REST service interaction without having to rely on specific web service clients or tools. From here, a model was created for test creation, allowing manual testers and developers to easily write test scripts, and the framework was added to the Continuous Integration toolset.

Results

Ultimately, the time to run automated regression tests on a continuous integration server was reduced by 95%. After implementing the new automated testing framework, case creation time was reduced to only 30 minutes, and the refactoring time required for web services post-testing cycle went down by 80%.

*Work was performed under the previous business name, Tradehelm

DSC Logistics

Agile DevOps Improves QA Testing Times by 97%

Time to fix technical and functional issues reduced by 45%

Background

DSC Logistics (aka CJ Logistics) delivered integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. The company is an industry leader in transforming logistics and supply chain management into a critical business strategy based on innovative thinking and high-performance operations.

Woman sitting at a desk coding on a computer with two monitors

The Challenge

To accommodate the addition of fifty new warehouse sites that would bring new software application components to their ecosystem, DSC needed to perform quality assurance on the integrity of its data and pre-existing legacy services while efficiently integrating new services. They also needed their testing frameworks and resources to work in a DevOps environment.

The Solution

Our team recommended a mix of tools and best practices to provide earlier feedback to developers in conjunction with the DevOps team. Kopius’* team implemented:

  • REST-Assured Java framework to verify service health
  • Selenium to validate user interaction with all application services – web, mobile, and desktop
  • Automated load-testing framework created with Gatling to mimic a performance load of thousands of users

Results

Kopius’ automated checks within a continuous integration server reduced the prior testing cycle times by 97% overall. Thanks to a graphical system focused on quality and testing times, management and the development team had greater visibility into the process. This helped them reduce the time it took to fix technical and functional issues by 45%. In the end, DSC’s quality assurance team had more free time to perform true quality assurance on the product rather than running manual and semi-manual test scripts. This increased the overall level of quality and experience in the application.

*Work was performed under the previous business name, Tradehelm