Archives: Case Studies

Seattle Public Utilities

AI for identifying coding inaccuracies of pipeline inspections

Uncovering operator training opportunities to increase efficiency.

Challenge

Seattle Public Utilities CCTV Operators have inconsistencies with their PACP (Pipeline Assessment Certification Program) coding practices. PACP coding inaccuracies can significantly affect the decision-making process for pipeline maintenance and rehabilitation. These inaccuracies have the potential to lead to costly repairs, missed critical interventions, or unnecessary maintenance.

Solution

Utilizing Azure AI, Kopius developed an AI system to compare PACP codes generated by operators during CCTV inspection of pipes with those produced by SPU’s benchmark system.

To visualize the difference between operator performance and benchmark standards, Kopius produced a Power BI dashboard that highlights the discrepancies to help operators and leadership alike understand where training intervention can make the biggest impact.

To improve training, Kopius developed an Azure AI Agent on top of the digital benchmark system manual that allows users to ask questions and rapidly receive relevant responses to enhance PACP coding education.

Results

After a successful Phase 1 of the project, Kopius is engaging in a Phase 2 that transforms the initial AI comparison model into a fully integrated QA/QC ecosystem with additional interactive dashboards and a human-in-the-loop feedback loop between staff and the AI model.

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Saint Paul International Airport​

Generative AI Virtual Concierge For Minneapolis

Increasing airport passenger satisfaction with intelligent wayfinding assistant.

Challenge

The Metropolitan Airports Commission was looking for innovative ways to leverage AI to increase passenger satisfaction at Minneapolis—Saint Paul Airport(MSP). For connecting passengers specifically, MAC believed there was an opportunity to ease passenger fears about missing their flight while boosting revenue at the airport’s restaurants, shops, and lounges. ​

Solution

Kopius leveraged their Generative AI-powered Virtual Concierge solution to create a pilot conversational wayfinding assistant that personalizes the connecting passenger experience.

With the Virtual Concierge, connecting passengers have real-time information at their fingertips about flight time, gate locations, layover time, and contextualized suggestions about where to eat, shop, and rest in between. Once a passenger has personalized their layover itinerary, the Virtual Concierge provides step-by-step instructions on how to navigate the terminal for a seamless travel experience. ​

Results

After a successful Virtual Concierge Pilot, the Metropolitan Airports Commission is continuing to investigate Generative AI solutions for their organization. Plans are being curated for a Phase 2 of the Virtual Concierge to enable features tailored for prospective, originating, and departing passengers.

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Phoenix Sky Harbor International Airport

Generative Kopius Airport AI Concierge

Scaling passenger support beyond business hours.

Challenge

Phoenix Sky Harbor International Airport (PHX) set out to augment its business-hours Zendesk chat with a 24/7, high-accuracy AI concierge.

Key challenges:

  • Availability: Instant, round-the-clock support during peak travel.
  • Accuracy: Strict grounding in PHX website data to prevent hallucinations and non-airport responses.
  • Compliance: Full alignment with security and change-management protocols within PHX’s Azure environment.

Solution

Kopius, Microsoft, and PHX built a reliable, domain-safe AI Concierge using a search-grounded architecture.

Key elements:

  • AI Search Grounding: Each query was matched against PHX website data using similarity search
  • Conditional Responses: It answered only with relevant matches and declined otherwise, preserving domain control.

This design kept the AI accurate, compliant, and fully trustworthy for passengers

Result

The PHX AI Concierge delivered clear gains in engagement, satisfaction, and accessibility.

  • 24/7 Support: Instant, reliable answers at any hour.
  • Staff Efficiency: Routine inquiries handled by AI, freeing staff for complex issues.
  • High Accuracy: Search grounding ensured strictly PHX-relevant responses.
  • Full Compliance: Passed city architectural review and integrated smoothly into PHX’s Azure environment.
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Software & Technology

Workday Integration & Custom Automation Scripts

Reducing manual intervention across core payroll and invoicing tasks

In partnership with

Overview

Apex Global is a leading employer services provider supporting payroll, HR, and invoicing for over 400 businesses. As their client base grew rapidly, so did the complexity of their backend operations—especially as they scaled to serve thousands of employees and process a high volume of invoices and payments. Kopius partnered with Apex to enhance core platform capabilities, reconfigure outdated workflows, and ensure the system could scale efficiently without interrupting day-to-day business.

Challenge

Apex was experiencing growing pains common to successful platforms: rapid user growth, increasingly complex configurations, and a reliance on legacy SAP systems that made agility difficult. The existing Workday-based infrastructure had limitations in supporting custom business rules, client-specific payroll configurations, and flexible reporting. The team needed a partner who could deeply understand their unique system architecture, navigate both Workday and SAP dependencies, and deliver upgrades without disrupting critical payroll operations.

Solution

Kopius embedded a technical team with specialized Workday and SAP knowledge to work closely with Apex’s internal stakeholders. Together, we:

Reconfigured Workday Integrations to better align with client-specific payroll and HR structures.

Built Custom Automation Scripts that reduced manual effort and improved accuracy in invoice generation and payroll processing.

Optimized SAP-Based Workflows to accommodate Apex’s unique business model, without requiring a full platform overhaul.

Maintained Business Continuity by deploying enhancements in a staged and carefully monitored rollout that avoided system downtime.

This engagement was highly consultative, iterative, and tailored to Apex’s unique requirements—far beyond a standard development or implementation project.

Result

With the help of Kopius, Apex significantly reduced manual intervention across core payroll and invoicing tasks. The system now seamlessly supports services for 400+ client companies and thousands of employees. Leveraging their new enhanced backend flexibility, Apex is now able to serve more clients with varying business rules and configurations, adapting and scaling without service disruption.

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Financial Services

Modernizing a digital platform

Increasing vehicle sales through subscription-based revenue stream

Overview

A leading global hard asset optimization company approached Kopius to help modernize their digital operations and support a new subscription-based revenue stream. With a focus on commercial vehicle resale, they needed to build a technical foundation that could support future growth while ensuring core systems remained functional in real time. Kopius partnered with their internal teams to develop and launch key product features, including payment processing and real-time asset valuation tools, all while supporting a live production environment.

Challenge

The client had ambitious plans to shift part of their vehicle resale business into a subscription-based model, but lacked the backend infrastructure and technical functionality to support it. Their platform did not yet have a payment processor or scalable valuation system in place. Adding to the complexity, all upgrades needed to occur while the site continued operating live, with no interruption to ongoing vehicle listings and sales.

Sustainable Industrial Design: Portrait of Modern Automotive Engineer Using Augmented Reality to Construct 3D Hologram Model of High-Tech Electric Car. Automated Vehicle Manufacturing Facility

Solutions

Kopius embedded a cross-functional team to design and implement key capabilities across their digital platform:

  • Payment Processing Integration: Implemented a solution to enable seamless, secure transactions for subscription services.
  • Modular Feature Development: Delivered major new platform features while preserving full uptime, ensuring that day-to-day operations were never disrupted.

This approach allowed the client to move quickly without sacrificing operational stability or user experience.

Results

The partnership delivered measurable impact within just six months:

  • Enabled Subscription Sales: The platform now fully supports subscriptions, a capability that did not exist prior to Kopius’s involvement.
  • Increased Vehicle Sales: The number of vehicles sold on the platform has steadily increased since launch.
  • Client Feedback: The client team described themselves as “more than satisfied” with the functionality delivered and has expressed interest in ongoing enhancements.

Due to the major upgrades Kopius implemented, our client’s platform now operates and responds more efficiently and reliably.

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Integrated platform for PACE programs

Accelerating delivery, performance, and scalability

Overview

Intus Care, a digital health company focused on improving senior care, set out to develop CareHub – a comprehensive Electronic Medical Record (EMR) and practice management platform tailored for Programs of All-Inclusive Care for the Elderly (PACE). The platform sought to enhance efficiency, ensure compliance, and focus on value-based care outcomes for older adults with complex healthcare needs. With limited DevOps capacity and a fast-approaching product launch goal, Intus Care needed a trusted technology partner to scale quickly and collaborate across multiple distributed teams. They turned to Kopius in a competitive vendor selection process for both talent and pricing, looking for experienced developers who could integrate seamlessly and drive innovation for their high-impact healthcare solution.

Challenge

Kopius embedded a team of senior developers from Latin America into Intus Care’s distributed engineering group to accelerate the development of CareHub. Our team worked side-by-side with Intus leadership to ensure consistent progress, alignment, and communication throughout the build.

Kopius helped architect and implement Intus Care’s CI/CD pipeline, ensuring long-term scalability and maintainability of the platform. Key technologies and solutions implemented by the Kopius team included:

  • Code refactoring to improve performance and system architecture
  • Material UI (MUI) for a modern, cohesive user interface
  • Automated API testing to reduce bugs and speed up QA
  • AI-assisted development with GitHub Copilot to boost development speed and efficiency

These solutions helped improve code quality, development speed, and overall system reliability while ensuring the product could scale effectively.

Results

What began as a trial engagement quickly grew into an extended and exclusive partnership. The DevOps engagement was extended another 6 months, and the development team continued to support Intus Care’s product roadmap. With Kopius as their trusted technology partner, Intus Care was able to accelerate development timelines in alignment with ongoing funding rounds, improve platform scalability and maintainability, and reduce engineering bottlenecks. Kopius helped Intus Care lay the technical foundation for a game-changing product that used AI and automation to improve the future of elder care.

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Scaled Agile Framework Adoption

Doubling output in productivity

Challenge

Home Care Home Base (HCHB), the #1 software for home-based care, faced the challenge of improving its operational efficiency to keep pace with the rapidly evolving healthcare landscape. With complex internal structures, HCHB struggled to streamline its release cycles, resulting in limited agility and productivity. The company aimed to accelerate its software delivery pipeline, moving from just four releases per year to a more frequent and responsive development cycle. To achieve this, HCHB turned to Kopius to lead a comprehensive transformation, implementing a scalable agile framework (SAFe) across all layers of the organization.

Solution

Kopius played a pivotal role in HCHB’s adoption of SAFe (Scaled Agile Framework). Our experts worked closely with HCHB’s leadership, middle management, and technical teams to ensure a smooth and thorough adoption of SAFe principles, including Agile Release Trains, Iteration Planning, and Continuous Delivery Pipelines. By embedding SAFe practices into HCHB’s workflow, Kopius was able to help the organization shift to a more iterative and predictable development process. This transformation empowered HCHB’s teams to deliver value more efficiently, with improved collaboration and alignment across departments, ultimately setting the stage for faster and more frequent releases.

Results

HCHB’s SAFe adoption, supported by Kopius, resulted in a significant boost in productivity, doubling its output in a short period. By moving from four releases per year to a projected one release per month, HCHB drastically improved its speed to market while maintaining quality and efficiency. This shift not only accelerated the delivery of critical software updates but also allowed HCHB to respond more quickly to market demands and customer needs, ensuring continuous improvement and innovation in its digital services.

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Fortune 500 Coffeehouse Chain

IoT Sound Intelligence Proof of Concept 

Improving accessibility, in-cafe experiences, and operational efficiency

Challenge

A Fortune 500 Coffeehouse Chain had limited insight to in-café sound pressure levels (SPL). The lack of sound data inhibited the retailer’s ability to identify harmful sounds and prioritize strategies to reduce in-store friction. This further impacted their ability to optimize audio-intelligence in cafe designs, make retail operations more efficient through sound data insights, and elevate their overall customer and employee experiences.

Solution

Kopius designed and implemented an IoT Sound Intelligence Proof of Concept (POC). Organizing a team of audio and data architects, hardware engineers, and analysts, Kopius installed IoT devices logging data in an isolated Azure Cloud location. The secure data flowed into a real-time PowerBI Dashboard via Azure IoT Hub and Databricks that measured minimum, average, and maximum sound pressure levels, allowing the Kopius team to capture, analyze, and deliver sound intelligence for the retailer’s in-café experience.

Results

The successful IoT Sound Intelligence POC deployment captured sound data and uncovered business insights that can help shape how the Fortune 500 coffeehouse chain designs future stores while ensuring accessibility for their employees, customers, and partners. The deployment also opened avenues for predictive maintenance and operational efficiency, showcasing the potential of audio innovation in Retail Tech.

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Healthcare

Digital Front Door

Improving patient journey and MyChart adoption by over 10%

Our partnership with Kopius on our Digital Front Door has resulted in a steady growth of MyChart registrations. Working with the Kopius team couldn’t have been easier.

Dr. Josh Lee, Chief Information & Health Officer, TMC Health

Challenge

Tucson Medical Center Health (TMC Health), the #1 system of care in Southern Arizona, needed a digital solution to break down the barriers of patients using online tools for scheduling appointments and getting immediate care. Their website was built on an old CMS with outdated design and user experience. Kopius was tasked with creating a 21st century health experience for patients and the community to serve their immediate needs within two clicks.

Solution

Kopius utilized Azure cloud, backend and frontend development, web analytics, and design to create a decision tree for eight different hospital categories guiding users to the information they needed to support their healthcare. Using Payload technology, Kopius created a website that looked and acted like a mobile app. We combined multiple data sources to deliver a complete profile of providers and locations available.

Results

TMC Health’s new digital front is now more accessible to patients allowing them to navigate the site with less than two clicks by providing an app-like experience via a web interface. 

In the months following the deployment, the organization experienced a number of positive outcomes including an increase in MyChart registrations and appointments scheduled in MyChart by over 10%.  TMC Health has also seen an increase in new patient revenue and a decrease in operational costs supporting patient calls and appointments. 

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The continued efforts of the Kopius team allows Tucson Medical Center to maintain our position as the best healthcare option in our region. Our partnership has helped us increase new patient revenue year over year since going since going live in April 2023, while still putting the patient experience first, which is key to our company values.

Julia Strange, Vice President, External Affairs and Brand, TMC Health
AI-POWERED SUPPLY CHAIN PLANNING SOFTWARE COMPANY

End-to-end IoT Solution for Cold Chain Management

Improving quality and efficiencies for global vaccine distribution

Background

A nonprofit organization that designs, manufactures, and deploys custom cold chain equipment for low- and middle-income countries around the globe sought a partner to provide an end-to-end IoT solution for device management and data collection/visualization.

Man in lab coat in front of cold storage

Challenge

Preserving the quality and integrity of the global vaccines throughout transportation & logistics was imperative. The cold chain devices used to distribute the vaccines typically resided in environments with unreliable power availability and limited cellular and Wi-Fi connectivity. These environments exposed devices to challenging conditions such as extreme heat and dust exposure, harsh vibrations when in transport, humidity & moisture, etc. Moreover, device ownership was not controlled, meaning devices could easily end up in the wrong hands. This made them susceptible to data privacy concerns, man-in-the middle attacks and other malicious intents.

Solution

The Kopius team began by building a full end-to-end Internet of Things (IoT) solution leveraging Microsoft Azure, which enabled data collection and transmission with a focus on low power consumption and intermittent cellular connectivity. A custom web app was also developed on Microsoft Azure that provided device software, firmware, and configuration management as well as data visualization/reporting. To address data security concerns, Kopius applied a Public Key Infrastructure (PKI) and a hardware-based Trusted Platform Module (TPM) solution to provide secure over-the-air (OTA) device firmware and configuration update capabilities. This meant devices were now protected from malicious activity in the field.

Results

The solution provided near real-time insights into remote cold chain equipment that enabled the client to respond and act accordingly, ultimately improving efficiencies and quality related to global vaccine distribution. They now had the ability to push firmware, software, and configuration updates to all of their devices deployed around the world, giving them the ability to change device firmware, software, and behavior as needed.

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