Voice and Chat: Cornerstones of Digital Transformation

Voice and Chat

We are excited to announce today the release of two new innovation programs related to voice and chat technologies! The two releases include the Healthcare Experience Innovation Accelerator as well as an internal, employee-focused “voice bot” framework based on Amazon Alexa for Business technologies.

Our Healthcare Experience Innovation Accelerator is focused on accelerating customer projects related to understanding and applying voice-related technologies, such as Microsoft Cortana and Amazon Alexa, in real-life healthcare situations. We have been exploring all the different natural language processing services that both Microsoft and Amazon are releasing at an increasingly rapid pace and wanted to apply them in a real-life scenario — one that we thought could stand a bit of fixing: healthcare information discovery, appointment scheduling, and patient processing. Don’t get us wrong — we know healthcare is complicated — but we are hoping our efforts perhaps spark some imaginations around the industry on what is possible.

Our framework builds on existing voice and chat technologies and adds some healthcare specific natural language experiences. This is the third Innovation Accelerator we have built, coming after the release of the HoloLens Innovation Accelerator this past May and the Blockchain Innovation Accelerator released this past July. Our Innovation Team is thinking daily about how to apply our pillars of digital transformation in new and exciting ways to help customers “jumpstart” real-life solutions.

Today we also released our employee-focused voice skill called “Valence Bot”. When you start at Valence, you are given an Echo Dot as one part of your onboarding hardware package — right alongside your computer. We use the Amazon Alexa for Business platform and have built a private enterprise skill to provide access via voice commands to all the corporate information an employee needs to get their job done, including human resources information (benefits, employee count, and more) as well as access to corporate systems like IT requests, CRM data, and more. If you want to see more, you can find details in the video we made for the Amazon Alexa for Business “This is My Skill” showcase.

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